In Case of Death

Once the person's death has been officially declared, please contact one of our funeral homes for immediate assistance.

Our teams are available at all times to answer your questions and to set up the procedure in the event of a death.

What we do for you:

• Make arrangements to pick up the body of the deceased.
• Meet your family to complete the funeral planning (allow 2 hours and have the elements of the checklist on hand to facilitate the process).
• Advise your family on funeral services while respecting your wishes and those of the deceased.
• Contact your parish or any other organization to organize the funeral or a ceremony according to your requests.
• Write the death notice and ensure its publication in the newspapers of your choice as well as on our website.
• Take the necessary measures for the installation at the columbarium or cemetery, according to your requests.
• Provide death certificates in unlimited quantity for all institutions that require them.
• Offer reassuring support to get through the different stages of mourning.

Beyond listening and supporting our team, we also provide you with useful documentation to help you get through this ordeal with gentleness, empathy and serenity.

By choosing an HG Division funeral home, you will benefit from personalized, reassuring, and efficient support from one of our family advisors.

This person will be by your side to guide you, at your own pace, through all your steps.

A meeting of about two hours will be offered with your family advisor.

Here is the list of items to prepare for this meeting:

• Clothes, underwear, stockings, dentures, glasses (to prepare the deceased).
• Their health insurance card (if in your possession).
• Their social insurance card (or at least the number).
• Their birth certificate (if not, have the information written on it).
• If there is a living spouse, we need the same information as above, as well as the date and place of the marriage.
• Recent photo for preparation for viewing (if desired), for publication in newspapers and on our website, and for addition to bookmarks or thank you cards (if desired).
• The list of people left in mourning, mentioning the maiden name for women (for the text in newspapers and on our website).
• Two (2) pieces of identification of the person responsible for the family (e.g., driver's license, health insurance card, passport, etc.).

If you have any questions or need more information, do not hesitate to contact your family advisor directly.